Submitting a complaint

Complaints should be submitted in written form (either by email or by letter) and explain why the complainant is unhappy with the regulator’s decision on their complaint.
It is not necessary to provide copies of the correspondence which has been exchanged with the regulator, as we will obtain a full copy of the regulator’s investigation file as part of our investigation.  It is however useful if the complaint makes it clear which regulator is being complained about and the regulator’s complaint reference number.